Need to contact Zong customer care? Here are all the official Zong helpline numbers for 2026, including the 310 helpline, the UAN for calling from other networks and PTCL, the MNP helpline, the free 310 SMS service, online complaint and the My Zong app.
Zong Helpline Numbers 2026 (Official)
| Service | Number / Contact | Charges |
|---|---|---|
| Zong helpline (from Zong number) | 310 | Rs 2 + tax per call connected to an agent |
| Zong UAN (from other networks, PTCL) | (051) 111-222-111 | Normal call charges |
| MNP helpline (switch to Zong) | 0314-3334455 | Normal call charges |
| SMS help service | Type help and send to 310 | Free |
| Spam SMS reporting | Send to 9000 | As per Zong policy |
| My Zong app email | [email protected] | Free |
How to Call Zong Helpline 310
- Dial 310 from your Zong SIM. The helpline works 24/7.
- You will hear the IVR (automatic menu). Choose your language.
- Select the option for your query, for example packages, balance, internet or complaints.
- To talk to a customer service officer, choose the agent option. Rs 2 + tax is charged for each call connected to an agent.
Zong Helpline From Other Networks and PTCL
If your Zong SIM is lost, blocked or has no signal, call the Zong UAN (051) 111-222-111 from any mobile network or PTCL landline. Normal call charges of your network apply.
Zong MNP Helpline: Switch to Zong
Want to move your Jazz, Ufone or Telenor number to Zong while keeping the same number? Call the Zong MNP helpline 0314-3334455. You can also read: how MNP (number porting) works in Pakistan.
Zong 310 SMS Service (Free)
For any product information, type help and send it to 310. The SMS is free.
Zong Online Complaint
- Open Zong’s online complaint portal: complaint.zong.com.pk.
- Enter your Zong number and the details of your problem.
- Submit the form and note your complaint number.
- You can also register and track complaints in the My Zong app.
Zong Help Through My Zong App
The My Zong app gives you most support without calling: balance and usage, subscribed bundles, recharge, loan, complaint registration with status tracking, FAQs, how-to videos and 24/7 live chat. The app is free; only normal internet charges apply.
Block Spam SMS on Zong
To report a spam message, send an SMS to 9000 in this format: the spammer’s number, a space, then the spam message. Zong also has a promotional SMS blocking service on its website.
Zong Head Office and Service Centres
Zong Head Office: CMPak Complex, Plot #47, Kuri Road, National Park Road, Chak Shahzad, Islamabad. UAN (051) 111-222-111. For SIM replacement, biometric verification or new SIMs, visit a Zong Service Centre or franchise. The locations are listed on zong.com.pk.
Useful Zong Codes
Related guides: Zong number check code, Zong advance balance code, Zong internet packages 2026, Zong WhatsApp packages.
Tips for Faster Help From Zong
- Keep your CNIC number ready, because the agent may verify your identity.
- Try the free 310 SMS service or the My Zong app first for simple questions.
- Call outside peak hours (early morning or late night) for shorter waiting time.
- Always note your complaint number so you can follow up.
Common Problems You Can Solve With Zong Customer Care
- SIM lost or stolen: call 310 from another Zong number or the UAN (051) 111-222-111 and ask them to block the SIM. Then visit a Zong Service Centre with your original CNIC to get a duplicate SIM.
- SIM locked with PUK: customer care can give you the PUK code after verifying your details.
- Internet not working: ask the agent to send internet settings to your phone, or check your bundle in the My Zong app.
- Wrong deduction of balance: ask the agent to check your usage history and register a complaint if needed.
- Unwanted services: ask customer care to unsubscribe value added services you did not request.
Zong Helpline for Corporate and Postpaid Customers
Business customers who want corporate packages can use the corporate contact option on zong.com.pk. Postpaid users can also call 310 from their Zong number for bill and plan queries, or use the My Zong app to see their due payment and usage.
Contact Zong on Social Media
Zong also answers queries on its official social media pages, including Facebook (Zongers) and Instagram (zong.official). Send a private message with your query, but never share your PIN, password or full CNIC publicly in comments. For account-related issues, the 310 helpline, live chat in the My Zong app or a Zong Service Centre are safer options because they can verify your identity properly.
Frequently Asked Questions
What is the Zong helpline number?
Dial 310 from your Zong number. From other networks or PTCL, call the UAN (051) 111-222-111.
Is calling the Zong helpline free?
No. Rs 2 + tax is charged for each call connected to a customer service officer on 310. The 310 SMS help service is free.
How can I talk to a Zong agent?
Dial 310, choose your language, then select the option to talk to a customer service officer.
What is the Zong MNP number?
Call 0314-3334455 to switch your number to Zong.
Zong
Ashna Butt
Mere use men mera number tha jo kuch arsa bnd rehne ki wja se company ne band kr dia men wo number ab dobara hasil krna chahta hun apne cnic pe kya tariqa hai kindly bta dijiy ye number tha 03156377993
men zong office dharki city men gaya waha us ne mujhe koi respose nahe diya
sir mere ofiice area main 2 or 3 se se zong to zong baat nahi ho pa rahi hai I thing kuch network prob hai pls resolve this problem address hai plot no la8/25 block 22 f. b area Karachi
main balance upload kra rahi hun but Mobile main balance nai ata plz help me reply fast
Mery sath b yahi problem hy
Mohtarma Mojain kro ap