How To Get PTCL New Connection?

Whether you’ve just moved into a new home, started a business, or are simply looking to switch your internet service provider, getting a PTCL new connection is a straightforward process. Pakistan Telecommunication Company Limited (PTCL) is the country’s leading telecom provider, offering a wide range of services including landline, broadband internet (DSL and GPON), Smart TV, and CharJi wireless connections.

This guide walks you through the steps, options, and what you need to know to get a PTCL connection set up at your premises without confusion or delays.

Types of PTCL Services

Before requesting a new connection, it’s important to understand the types of services PTCL offers. You can choose from:

• Landline Telephone

• Broadband Internet (DSL or GPON)

• PTCL Smart TV

• CharJi Wireless Internet Device

• Corporate or Business Packages

If you’re in an area where PTCL offers GPON (Gigabit Passive Optical Network) fiber services, you’ll experience faster and more reliable internet compared to standard DSL.

Eligibility & Area Availability

You’ll need to confirm service availability in your area before applying. PTCL’s infrastructure covers most urban areas and many rural towns, but not all services are available nationwide.

You can check availability through:

• PTCL Helpline: 1218

• PTCL website service coverage tool

• Nearest PTCL Customer Service Center (CSC)

How to Apply for a New PTCL Connection?

Here’s a simple breakdown of how you can request a new PTCL service:

Step 1: Choose Your Service Plan

Visit the official PTCL website www.ptcl.com.pk and review available packages for:

• Internet (e.g., 20 Mbps at Rs. 2,299/month)

• Triple play bundles (Landline + Internet + TV)

• CharJi packages for wireless options

Step 2: Submit Your Request

You can apply through one of the following methods:

Option A: Online Application

1. Go to https://www.ptcl.com.pk/Home/PageDetail?ItemId=54

2. Fill out the new connection form with:

   • Full Name

   • CNIC Number

   • Address

   • Preferred Service(s)

   • Contact Number

3. Submit and wait for confirmation.

Option B: Call Helpline

• Dial 1218 from any phone.

• A PTCL representative will collect your details and create your service order.

Option C: Visit a Service Center

• Visit your nearest PTCL Customer Service Center with your CNIC.

• The staff will guide you and take your application in person.

Step 3: Verification and Order Creation

PTCL will verify your address, check feasibility, and create a work order. You may receive an SMS or phone call for confirmation.

Step 4: Installation

• A PTCL technician is usually dispatched within 3 to 5 working days after confirmation.

• Installation time may vary based on area and type of connection.

Note: No upfront fee is usually required for residential connections, but installation charges (approx. Rs. 2,499) may be added to your first bill, depending on the service type.

Frequently Asked Questions

Q1: How long does it take to get a new PTCL connection?

It typically takes 3–7 working days for a new PTCL installation, depending on service type and area.

Q2: Can I track my PTCL new connection request?

Yes. After submitting your request, you’ll receive a reference number or SMS. You can call 1218 to track its progress.

Q3: What if PTCL is not available in my area?

If PTCL services are unavailable at your address, you may explore wireless options like CharJi, which has wider coverage and portability.

Q4: Do I need to be the property owner to apply for PTCL?

No, but you must provide proof of residency and have the owner’s consent if required. CNIC is mandatory for verification.

Q5: Is there any installation fee waiver?

Promotional offers are often available. For instance, fiber-optic packages may include free installation during limited-time campaigns.

Getting a new PTCL connection doesn’t need to be complicated. Whether you’re setting up internet at home, adding a landline, or seeking a high-speed fiber solution for your business, PTCL offers a variety of services to meet your needs. With a user-friendly application process and wide coverage, you’ll be connected and online before you know it.