The Daraz Pakistan customer support telephone number is:
Daraz Pakistan Helpline Number
021-111-735-537
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Customers can use this number to ask about shopping and service-related problems. An alternative number, +92-21-111-132-729, also appears in the Daraz mobile application contact information.
Daraz Pakistan Contact Details
Here is a table of Daraz Pakistan contact information for customers who need assistance with shopping, delivery, refunds or technical problems.
| Contact Information | Details |
|---|---|
| Company Name | Daraz Pakistan |
| Helpline | 021-111-735-537 |
| Alternative Number | +92-21-111-132-729 |
| Technical Support Email | [email protected] |
| Website | www.daraz.pk |
| Country | Pakistan |
| Main Office City | Karachi |
| Customer Support | Online Help Center |
The technical support email is intended mainly for mobile application problems. For order tracking, refunds, payment disputes and delivery complaints, customers can use the Daraz Help Center.
Daraz Head Office Address in Pakistan
Daraz Pakistan has its main corporate presence in Karachi. Its head office location is listed as:
Daraz Head Office
1st Floor, NASTP Silicone Building, Main Shahrah-e-Faisal, Karachi, Sindh 75500, Pakistan.
Daraz’s registered office address is also listed as:
Registered Office Address:
12/B, 12th Floor, Dolmen Executive Tower, Clifton Block 4, Karachi, Pakistan.
These addresses represent different corporate listings. Customers should contact Daraz before visiting either location, as the corporate office may not handle walk-in shopping complaints or parcel returns.
Daraz Customer Support Email Address
Daraz provides an email contact for technical problems with its mobile application.
Customers can use this email for problems such as:
Daraz app crashes or loading errors.
Login and technical difficulties.
Mobile application performance problems.
Errors during app usage.
Other technical issues with the Daraz application.
For order tracking, refund claims, payment disputes and delivery complaints, the Daraz Help Center offers dedicated support options.
How to Contact Daraz Customer Service Online
Customers can reach Daraz through its official website or mobile application. The online Help Center offers several options for common shopping problems.
Follow these steps:
Visit the official website at www.daraz.pk.
Log in using your registered account.
Open the Help Center or Contact Us section.
Select the category related to your problem.
Submit your question or complaint through the available support option.
Keep your order details available for further communication.
How to Track a Daraz Order Through Customer Support
Customers can check their parcel status through the Daraz website or mobile application. Order tracking helps buyers check shipment progress and delivery updates.
Use this process:
Open the Daraz application.
Sign in to your shopping account.
Visit the My Orders section.
Select the order you want to check.
Open the tracking option.
Review the latest shipment status.
Customers facing delivery delays can contact support with their order number and registered mobile number.
How to Contact Daraz for Refunds and Returns
Daraz offers an online return process for eligible purchases. Customers can start a return request through their account rather than visiting the corporate office.
Follow these steps:
Open the Daraz application.
Go to My Orders.
Select the delivered product.
Check the available return option.
Complete the return request form.
Follow the instructions provided by Daraz.
The return eligibility and available refund options depend on the product category and applicable return policy. Customers should check the relevant policy before submitting a request.
Common Reasons to Contact Daraz Helpline
Daraz customer support can assist with several shopping and account-related concerns.
| Problem | Reason for Contact |
|---|---|
| Order Delay | Parcel has not arrived on time |
| Payment Issue | Payment deducted but order not confirmed |
| Refund Request | Refund has not arrived |
| Return Problem | Return request or pickup issue |
| Wrong Product | Received an incorrect item |
| Damaged Product | Product arrived damaged |
| Account Problem | Login or account access issue |
| App Error | Technical problem with the mobile application |
| Seller Complaint | Problem with a marketplace seller |
Keep your order number, payment receipt and relevant screenshots ready. These details can help the support team review your complaint.
Daraz Customer Support for Sellers
Daraz also provides services for sellers who operate stores on its marketplace. Sellers can use the seller portal and dedicated resources to manage their businesses.
Seller-related concerns may cover:
Seller account registration.
Product listing problems.
Order management.
Payment and settlement queries.
Store performance.
Shipping and logistics.
Seller account verification.
Sellers can visit the Daraz Pakistan website and access the seller resources available through its platform.
Is Daraz Customer Support Available 24 Hours?
Daraz’s mobile application advertises 24/7 live support. Customers can use the in-app support facility to submit questions and request assistance.
However, the availability of a live agent and the response time may vary by support channel and issue. For urgent concerns, customers should open the Help Center and check the available contact options.
Important Tips Before Contacting Daraz
A little preparation can make the complaint process easier. Customers should keep their shopping information ready before contacting support.
Keep your Daraz order number.
Use your registered mobile number or email.
Save payment transaction details.
Take screenshots of order problems.
Describe the issue clearly.
Keep previous complaint references.
Never share your account password or OTP with anyone claiming to represent customer support.
Always use the official Daraz website or application for customer service. Avoid sharing personal or payment information with unverified telephone numbers and email addresses.
Final Words
Daraz Pakistan provides several ways for customers to contact its support team. The telephone helpline, technical support email, website and mobile application help customers report order delays, payment errors, return requests and account problems.
For shopping complaints, the online Help Center is a useful starting point. Customers should use official contact channels and keep their order information ready to receive appropriate assistance.
What is the Daraz helpline number in Pakistan?
The Daraz Pakistan customer support telephone number is 021-111-735-537.
What is the Daraz head office address?
Daraz’s head office location is 1st Floor, NASTP Silicone Building, Main Shahrah-e-Faisal, Karachi, Pakistan.
What is the Daraz customer support email address?
Daraz lists [email protected] for mobile application technical problems.
Can I contact Daraz about a delayed parcel?
Yes. Customers can use the Daraz Help Center to check order progress and submit delivery-related complaints.
How can I complain about a Daraz seller?
Open your Daraz account, visit the relevant order and use the available Help Center or complaint options.
Does Daraz offer online customer support?
Yes. Daraz provides online customer assistance through its website and mobile application.
Can I visit the Daraz office for a refund?
The corporate office address does not guarantee walk-in refund services. Start your refund request through the Daraz application or website.
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