Pakistan Telecommunication Company Limited (PTCL) has introduced a dedicated helpline number for EVO, DSL, complaints, and mobile services. Customers can now register their complaints online or via the helpline, eliminating the need to visit franchises or exchanges. In addition to filing complaints, users can also order new connections through the provided helpline numbers.
PTCL Helpline & Contact Numbers In 2025
As a leading telecommunication provider in Pakistan, PTCL offers nationwide services and internet connections such as EVO and DSL. Despite increasing competition, it remains the backbone of the country’s telecommunication infrastructure. Below is a table listing important PTCL helpline numbers for various services:
| Service | PTCL Complaint Number |
|---|---|
| New Service Requirement or Purchase Assistance | 1218 |
| Directory Inquiry Update | 0800-0-1217 |
| OSS Helpline | 111-28-28-28 |
| Corporate Helpline | 1260 & 111-20-20-20 |
| Billing Information | 1200 |
| Inquiry or Directory Services | 1217 |
| Complaint Registration or Fault Help | 1218 |
| General Assistance on All Services | 1218 |
| SME Helpline (Ufone) | 4000 |
| SME Helpline (Other Networks) | 0800-80808 |
Corporate Customer Centers
PTCL customers can also visit corporate offices in major cities for direct assistance:
| City | Address | Phone |
| Islamabad | PTCL F-8 Exchange, Nazim-Ud-Din Road, F-8/1, Islamabad | 111-20-20-20 |
| Karachi | Ground Floor, EVP Office, Hatim Alvi Road, Clifton, Karachi | 111-20-20-20 |
| Lahore | 26A Civic Centre, Barkat Market, Garden Town, Lahore | 111-20-20-20 |
WhatsApp Complaint Service
Support is also available through WhatsApp. To initiate a conversation, send ‘HI’ to 033-1218-1218.
Online Complaint Chat
Customers can register their complaints or seek support via the online chat service by visiting the official website.
Smart App for Customer Support
A mobile application called PTCL Smart App has been launched to facilitate users. Through this app, customers can:
- Register complaints.
- Get information about available packages.
- Pay bills online.
- Speak with customer care representatives.
If you experience slow internet speeds, both PTCL and the Transworld Helpline provide technical support to resolve network problems. PTCL provides a range of customer support options, ensuring users can easily register complaints, inquire about services, or place new connection orders. Whether through the helpline, WhatsApp, corporate centers, or the Smart App, assistance is accessible 24/7. For further details, visit the official website or call the relevant helpline numbers for prompt support.
60 Comments
salam. Main ne 2 July ko package kia hay or ab kaam nahe kar raha hay kia waja hay plz help me.
Jnab agr Relode option aaraha hai to VPN Proxy chrome k saath add kr lo
agr mobile main to play store sy install kar lo
i am trying to open a website and its not working on my evo i checked it on on other internet connections. it works there.
its IHRDC (e-learning website)
please find the solution
My 3G evo is also not working .
I paied Bill 2days before
Sir Saudi Arabia se balance transfer kerne k treqa batin for example hum dosry number per as tarha send kerty hin *111*0092number *passy #
yaar ye kaisa wingle hai bilkul b speed nahi hai
maira internet nahi chal raha
Aap ka package chal raha hai evo bio matric karwain or 100 ka load karwain pora mahina muft haisil karain bio matrix lar was li an chal maho rahi
Meri 3G evo ghar latay he on kiya to sirf 30 mints he kaam kiya aaj teesra din hai k imo call nhi chalati video play nhi kar rahi yaha tak k wattsapp facebook b nhi open ho rahay.
Please tell me what is the problem
evo ka pekige kese chenge hota he plzzz help kro
evo k user name or password kase pata laga ga bhai
Evo wingle balance kaise maloom hota hai plx help me
I have paid my evo bill in past sunday but device is still not yet started, i have called as but no response from there. kindly do the need full. i am making this e-mail from other user.
No service since yesterday. I have PTCL charji device and I am in faisalabad
Yr EVO wingle 3g ma Wi-Fi ka passwords change kese hota ha yr please batana
Pasta Nazi bro
aslamulakm Sir speed kam plzzz thek kar do
Eco single main sim ka Jo java hai us main him konsa sim istamal karsaktay hain
aslamo alaikum g hamarey alaqey me service bohot problame he..ptcl kao jo booster he wo door he.bari mushkal se 2g ki service poonchti he.district rawalpindi teh.kallarsyedan postofice Banahal ek ptcl booster with 3G key saath laga den toa ap logoon ki bohot mehrbani ho gi….thanks
3g evo wingle wala deactivation karna ha wo kasa ho ga plz batio jalide
main ny evo registration main password or email id wrong likh di ha us ka koi tarikha batain reset krny ka
Hmary ilaqay kurti kotli azad kashmir mai eco ptcl ki service 2 month sy zayada ho gya hai harab hai mehrbanni kar k iss ko bahal karain
I purchase a PTCL EVO WINGLE from PTCL office nankana district.
My 3G evo speed is very slow. I complained many time but no respons towaeds you. I hope u solve my problem as soon as .
Regards.
May be your location is not perfect for PTCL EVO Wingle service
not rely on customer care center on call so just visit Customer care center physical
Add speed increase different offers
ALLAH PAK Ka Wastaaa Hain Ap PTCL EVO 9.3 Walo Ko ALLAH PAK K Liye Mere EVO Sahiii Karwa Dain. 1 Week Se Signals Kharab Hain Apko Logon Call par B Thak Gia Ho Aur Compelnt Par B.. ALLAH Ka Khufff Karo Kuch to.. 🙁 🙁 🙁
3g evo main speed do
ptcl evo wingle on nahi hai plz my packing is on
jab se evo se net chalana start kia tab se pareshani bari h so i suggest friends avoid using evo!!!!!!!!!!!! speed limit 1kb to 5kb shame on ptcl.
evo wingle ki speed bahot kaam hay
evo wing speed is very slow
please fast it
when u not fast then speed then i thro the device
EVO kaha pr kaam krta hai……………………………………………………….. hamara ilaqa dargai malakand hai ye waha pr kaam krta hai………………… ……………………………………………………………………………….. koi website batao k mai us ko check karo k wo hamary ilaqy m kaam krta hai ya nahiii………….. plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
how to purchase a evo. plz koi hlp karo.
Sir hum ne 1mb pckg lagyva hai os k mutabik speed nahi AAA rahi hi so plz fix it early we r in big trouble
aap log kasa log ho jo bat pori nahi karta
evo downloading status ka tarika kia he ab tak kitni gb downloading kar le he limit 10 gb he
kindly muje batae k village main DSL lagwany k lie application kaha di jati hai .. hamry village main PTCL mojod hai but yaha py DSL ki fecility mojood nhi , bhot sy students ko internet connection ki zarort hai,, but exchange k log DSL nhi laga k dy rhy
kindly help mee
Salam, i received a PTCL EVO from Malakand university under PM scheme, how i can activate that?
evo 3G ki device active krden …. MDN NO.
A.o.A. My 3G evo speed is very slow. I complained many time but no respons towaeds you. I hope u solve my problem as soon as .
evo passwrdd accept nhi kr rhi what i do?????
i have a problem with the speed…..
the speed of 3g evo wingle is too slow at the area of Gujranwala Khokherki Please solve this problem
dear ptcl 2MB upgrade ptcl number 481370
dear ptcl .i have purchased evo 3g recently .my package is 30 gb download /month .when i have purchased it the shopekeeper said that the maximum download speed wil be 3Mb .but when i used it .i realize that the download speed doesnot goes upto 80 kb .plz tell me how can i boost my download speed ,
jab sy evo le hy bus ek din on rahe us ky on nahe hoe
my evo is connected but not opening any website…
evo se cl ni jati aur na hi connect hoti hy…is ka koi to solution bta doo
why videos are not played on evo 3g ptcl
i want to convert my 1mb net into 4mb
Today I buy evo wingle. This device in starting very well but after 1 hour dont concet to net.
now it is not working. please any one help.
A.o.A! My evo cloud speed is very slow. I complained many time but no respons towaeds you. I hope u solve my problem as soon as possible.
evo wingle no internet acces
Jab say evo lia hai pareshaini barh gai hai 3.1 MB speed hai mager 512 bhi nahi aati !
assal-o-alikum
my ptcl evo broad band is not working correctly give me you number to know about setiings of ptcl evo
ptcl evo 3g pakige chang krne ka trika
our internet speed is very slow how we will reduce that and our tv sites is not open why plz reply to me
Evo ka status online kaise check ho skta hai k wo active b hai k nai?
haider evo connect karny sy phele os ka SW instal hota hai then jab evo ka prompt samny ata to ap ko connect k button ko click karna parta then evo connect ho jati or nechy bar main mojood connect ki lines parallal ho jati other wise its in the shape of cross.
Ptcl on nahi hai