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Home » Technology » PTCL Helpline Number For Evo, Complaint, Dsl, Mobile

PTCL Helpline Number For Evo, Complaint, Dsl, Mobile

By IshaqMarch 5, 2025

Pakistan Telecommunication Company Limited (PTCL) has introduced a dedicated helpline number for EVO, DSL, complaints, and mobile services. Customers can now register their complaints online or via the helpline, eliminating the need to visit franchises or exchanges. In addition to filing complaints, users can also order new connections through the provided helpline numbers.

PTCL Helpline & Contact Numbers In 2025

As a leading telecommunication provider in Pakistan, PTCL offers nationwide services and internet connections such as EVO and DSL. Despite increasing competition, it remains the backbone of the country’s telecommunication infrastructure. Below is a table listing important PTCL helpline numbers for various services:

You might also enjoy reading Telenor Puk Code Unlock Guide.

Service PTCL Complaint Number
New Service Requirement or Purchase Assistance 1218
Directory Inquiry Update 0800-0-1217
OSS Helpline 111-28-28-28
Corporate Helpline 1260 & 111-20-20-20
Billing Information 1200
Inquiry or Directory Services 1217
Complaint Registration or Fault Help 1218
General Assistance on All Services 1218
SME Helpline (Ufone) 4000
SME Helpline (Other Networks) 0800-80808

Corporate Customer Centers

PTCL customers can also visit corporate offices in major cities for direct assistance:

City Address Phone
Islamabad PTCL F-8 Exchange, Nazim-Ud-Din Road, F-8/1, Islamabad 111-20-20-20
Karachi Ground Floor, EVP Office, Hatim Alvi Road, Clifton, Karachi 111-20-20-20
Lahore 26A Civic Centre, Barkat Market, Garden Town, Lahore 111-20-20-20

WhatsApp Complaint Service

Support is also available through WhatsApp. To initiate a conversation, send ‘HI’ to 033-1218-1218.

Check out our post on PTCL Charji Packages 2025 And Price In Pakistan.

Online Complaint Chat

Customers can register their complaints or seek support via the online chat service by visiting the official website.

Smart App for Customer Support

A mobile application called PTCL Smart App has been launched to facilitate users. Through this app, customers can:

  • Register complaints.
  • Get information about available packages.
  • Pay bills online.
  • Speak with customer care representatives.

If you experience slow internet speeds, both PTCL and the Transworld Helpline provide technical support to resolve network problems. PTCL provides a range of customer support options, ensuring users can easily register complaints, inquire about services, or place new connection orders. Whether through the helpline, WhatsApp, corporate centers, or the Smart App, assistance is accessible 24/7. For further details, visit the official website or call the relevant helpline numbers for prompt support.

ptcl
Ishaq

Ishaq is a telecommunications expert with years of experience in the mobile industry. They specialize in evaluating mobile plans and offers to help users make informed decisions and stay connected with their loved ones.

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View 60 Comments

60 Comments

  1. muhammad farhan on July 7, 2016 3:14 pm

    salam. Main ne 2 July ko package kia hay or ab kaam nahe kar raha hay kia waja hay plz help me.

    Reply
    • Ali Raza on February 3, 2018 10:44 pm

      Jnab agr Relode option aaraha hai to VPN Proxy chrome k saath add kr lo
      agr mobile main to play store sy install kar lo

      Reply
  2. Gul on May 22, 2016 1:01 pm

    i am trying to open a website and its not working on my evo i checked it on on other internet connections. it works there.
    its IHRDC (e-learning website)
    please find the solution

    Reply
  3. Akmal khan on March 26, 2016 5:52 pm

    My 3G evo is also not working .
    I paied Bill 2days before

    Reply
  4. [email protected] on March 5, 2016 2:48 pm

    Sir Saudi Arabia se balance transfer kerne k treqa batin for example hum dosry number per as tarha send kerty hin *111*0092number *passy #

    Reply
  5. Ariz muhammad on February 11, 2016 9:14 pm

    yaar ye kaisa wingle hai bilkul b speed nahi hai

    Reply
  6. Name (required) on February 8, 2016 8:12 pm

    maira internet nahi chal raha

    Reply
  7. muhammad farooq on February 6, 2016 3:27 pm

    Aap ka package chal raha hai evo bio matric karwain or 100 ka load karwain pora mahina muft haisil karain bio matrix lar was li an chal maho rahi

    Reply
  8. Rafia afridi on January 2, 2016 1:29 am

    Meri 3G evo ghar latay he on kiya to sirf 30 mints he kaam kiya aaj teesra din hai k imo call nhi chalati video play nhi kar rahi yaha tak k wattsapp facebook b nhi open ho rahay.
    Please tell me what is the problem

    Reply
  9. Name (required) on December 29, 2015 5:24 pm

    evo ka pekige kese chenge hota he plzzz help kro

    Reply
  10. ali on December 25, 2015 5:16 pm

    evo k user name or password kase pata laga ga bhai

    Reply
  11. Rafiq yousafzai on December 7, 2015 1:00 pm

    Evo wingle balance kaise maloom hota hai plx help me

    Reply
  12. Qazi Aftab Ahmed on October 13, 2015 1:18 pm

    I have paid my evo bill in past sunday but device is still not yet started, i have called as but no response from there. kindly do the need full. i am making this e-mail from other user.

    Reply
  13. Muhammad Rauf on October 4, 2015 3:46 pm

    No service since yesterday. I have PTCL charji device and I am in faisalabad

    Reply
  14. AAMIR saleem on October 4, 2015 9:31 am

    Yr EVO wingle 3g ma Wi-Fi ka passwords change kese hota ha yr please batana

    Reply
    • sammerhaider on October 11, 2015 8:59 am

      Pasta Nazi bro

      Reply
  15. ARSLAN Ali on September 27, 2015 6:18 pm

    aslamulakm Sir speed kam plzzz thek kar do

    Reply
  16. amin afridi on September 21, 2015 6:59 pm

    Eco single main sim ka Jo java hai us main him konsa sim istamal karsaktay hain

    Reply
  17. Ghazanfer Mehmood on September 20, 2015 6:20 pm

    aslamo alaikum g hamarey alaqey me service bohot problame he..ptcl kao jo booster he wo door he.bari mushkal se 2g ki service poonchti he.district rawalpindi teh.kallarsyedan postofice Banahal ek ptcl booster with 3G key saath laga den toa ap logoon ki bohot mehrbani ho gi….thanks

    Reply
  18. asghar ali wassan on September 11, 2015 9:14 am

    3g evo wingle wala deactivation karna ha wo kasa ho ga plz batio jalide

    Reply
  19. waseem on September 8, 2015 8:07 am

    main ny evo registration main password or email id wrong likh di ha us ka koi tarikha batain reset krny ka

    Reply
  20. parsa on August 16, 2015 7:55 pm

    Hmary ilaqay kurti kotli azad kashmir mai eco ptcl ki service 2 month sy zayada ho gya hai harab hai mehrbanni kar k iss ko bahal karain

    Reply
  21. Nawazish Ali on July 23, 2015 10:23 am

    I purchase a PTCL EVO WINGLE from PTCL office nankana district.
    My 3G evo speed is very slow. I complained many time but no respons towaeds you. I hope u solve my problem as soon as .

    Regards.

    Reply
    • Abdullah Liaqat on July 25, 2015 1:05 pm

      May be your location is not perfect for PTCL EVO Wingle service

      not rely on customer care center on call so just visit Customer care center physical

      Add speed increase different offers

      Reply
  22. Saqib Ur Rehman on July 16, 2015 2:40 am

    ALLAH PAK Ka Wastaaa Hain Ap PTCL EVO 9.3 Walo Ko ALLAH PAK K Liye Mere EVO Sahiii Karwa Dain. 1 Week Se Signals Kharab Hain Apko Logon Call par B Thak Gia Ho Aur Compelnt Par B.. ALLAH Ka Khufff Karo Kuch to.. 🙁 🙁 🙁

    Reply
  23. umair ali on July 14, 2015 10:31 am

    3g evo main speed do

    Reply
  24. noor hassan on July 10, 2015 6:39 pm

    ptcl evo wingle on nahi hai plz my packing is on

    Reply
  25. assan das on July 5, 2015 6:43 pm

    jab se evo se net chalana start kia tab se pareshani bari h so i suggest friends avoid using evo!!!!!!!!!!!! speed limit 1kb to 5kb shame on ptcl.

    Reply
  26. zubair ahmad on July 1, 2015 10:49 am

    evo wingle ki speed bahot kaam hay

    Reply
  27. sohrab khan on June 27, 2015 3:34 am

    evo wing speed is very slow
    please fast it
    when u not fast then speed then i thro the device

    Reply
  28. Rasheed khan on June 20, 2015 3:34 pm

    EVO kaha pr kaam krta hai……………………………………………………….. hamara ilaqa dargai malakand hai ye waha pr kaam krta hai………………… ……………………………………………………………………………….. koi website batao k mai us ko check karo k wo hamary ilaqy m kaam krta hai ya nahiii………….. plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

    Reply
  29. shoaib on May 17, 2015 10:44 pm

    how to purchase a evo. plz koi hlp karo.

    Reply
  30. waji ul hassan on April 14, 2015 1:50 pm

    Sir hum ne 1mb pckg lagyva hai os k mutabik speed nahi AAA rahi hi so plz fix it early we r in big trouble

    Reply
  31. arshadmehmood on April 5, 2015 5:37 pm

    aap log kasa log ho jo bat pori nahi karta

    Reply
  32. m akber on March 27, 2015 3:15 pm

    evo downloading status ka tarika kia he ab tak kitni gb downloading kar le he limit 10 gb he

    Reply
  33. hira on March 26, 2015 8:51 pm

    kindly muje batae k village main DSL lagwany k lie application kaha di jati hai .. hamry village main PTCL mojod hai but yaha py DSL ki fecility mojood nhi , bhot sy students ko internet connection ki zarort hai,, but exchange k log DSL nhi laga k dy rhy
    kindly help mee

    Reply
  34. Umar Hayat on March 15, 2015 12:09 pm

    Salam, i received a PTCL EVO from Malakand university under PM scheme, how i can activate that?

    Reply
  35. saad on March 5, 2015 10:16 pm

    evo 3G ki device active krden …. MDN NO.

    Reply
  36. shafqat ullah on February 24, 2015 6:04 pm

    A.o.A. My 3G evo speed is very slow. I complained many time but no respons towaeds you. I hope u solve my problem as soon as .

    Reply
  37. naima on February 16, 2015 7:37 pm

    evo passwrdd accept nhi kr rhi what i do?????

    Reply
  38. muhammad irfan on February 4, 2015 3:18 pm

    i have a problem with the speed…..

    Reply
  39. Touseef on December 5, 2014 7:19 pm

    the speed of 3g evo wingle is too slow at the area of Gujranwala Khokherki Please solve this problem

    Reply
  40. ZAFARALI on November 28, 2014 10:50 am

    dear ptcl 2MB upgrade ptcl number 481370

    Reply
  41. mudaser on October 19, 2014 5:26 pm

    dear ptcl .i have purchased evo 3g recently .my package is 30 gb download /month .when i have purchased it the shopekeeper said that the maximum download speed wil be 3Mb .but when i used it .i realize that the download speed doesnot goes upto 80 kb .plz tell me how can i boost my download speed ,

    Reply
  42. MUHAMMAD RAFI on October 16, 2014 12:58 am

    jab sy evo le hy bus ek din on rahe us ky on nahe hoe

    Reply
  43. Ammar on October 1, 2014 11:15 pm

    my evo is connected but not opening any website…

    Reply
  44. Yasir ali on September 29, 2014 2:15 pm

    evo se cl ni jati aur na hi connect hoti hy…is ka koi to solution bta doo

    Reply
  45. toqeer khan on September 25, 2014 4:39 pm

    why videos are not played on evo 3g ptcl

    Reply
  46. janbadshah on September 22, 2014 3:28 pm

    i want to convert my 1mb net into 4mb

    Reply
  47. zaheer abbas on September 19, 2014 12:08 am

    Today I buy evo wingle. This device in starting very well but after 1 hour dont concet to net.
    now it is not working. please any one help.

    Reply
  48. umarfarooq on September 18, 2014 8:22 pm

    A.o.A! My evo cloud speed is very slow. I complained many time but no respons towaeds you. I hope u solve my problem as soon as possible.

    Reply
  49. noor hassan on September 8, 2014 10:03 pm

    evo wingle no internet acces

    Reply
  50. Shoaib Ali on September 5, 2014 1:11 pm

    Jab say evo lia hai pareshaini barh gai hai 3.1 MB speed hai mager 512 bhi nahi aati !

    Reply
    • abdulqudoos on March 9, 2015 10:40 pm

      assal-o-alikum

      Reply
  51. Bilal Rasheed on September 4, 2014 2:01 pm

    my ptcl evo broad band is not working correctly give me you number to know about setiings of ptcl evo

    Reply
  52. arsalan rajpoot on September 3, 2014 10:13 pm

    ptcl evo 3g pakige chang krne ka trika

    Reply
  53. sakindr on September 1, 2014 3:09 pm

    our internet speed is very slow how we will reduce that and our tv sites is not open why plz reply to me

    Reply
  54. haider on August 19, 2014 10:41 pm

    Evo ka status online kaise check ho skta hai k wo active b hai k nai?

    Reply
    • hira on March 26, 2015 8:54 pm

      haider evo connect karny sy phele os ka SW instal hota hai then jab evo ka prompt samny ata to ap ko connect k button ko click karna parta then evo connect ho jati or nechy bar main mojood connect ki lines parallal ho jati other wise its in the shape of cross.

      Reply
  55. Rajaahmed on August 4, 2014 12:23 am

    Ptcl on nahi hai

    Reply
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