PTCL Helpline Number For Evo, Complaint, Dsl, Mobile

Pakistan Telecommunication Company Limited (PTCL) has introduced a dedicated helpline number for EVO, DSL, complaints, and mobile services. Customers can now register their complaints online or via the helpline, eliminating the need to visit franchises or exchanges. In addition to filing complaints, users can also order new connections through the provided helpline numbers.

PTCL Helpline & Contact Numbers In 2025

As a leading telecommunication provider in Pakistan, PTCL offers nationwide services and internet connections such as EVO and DSL. Despite increasing competition, it remains the backbone of the country’s telecommunication infrastructure. Below is a table listing important PTCL helpline numbers for various services:

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Service PTCL Complaint Number
New Service Requirement or Purchase Assistance 1218
Directory Inquiry Update 0800-0-1217
OSS Helpline 111-28-28-28
Corporate Helpline 1260 & 111-20-20-20
Billing Information 1200
Inquiry or Directory Services 1217
Complaint Registration or Fault Help 1218
General Assistance on All Services 1218
SME Helpline (Ufone) 4000
SME Helpline (Other Networks) 0800-80808

Corporate Customer Centers

PTCL customers can also visit corporate offices in major cities for direct assistance:

City Address Phone
Islamabad PTCL F-8 Exchange, Nazim-Ud-Din Road, F-8/1, Islamabad 111-20-20-20
Karachi Ground Floor, EVP Office, Hatim Alvi Road, Clifton, Karachi 111-20-20-20
Lahore 26A Civic Centre, Barkat Market, Garden Town, Lahore 111-20-20-20

WhatsApp Complaint Service

Support is also available through WhatsApp. To initiate a conversation, send ‘HI’ to 033-1218-1218.

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Online Complaint Chat

Customers can register their complaints or seek support via the online chat service by visiting the official website.

Smart App for Customer Support

A mobile application called PTCL Smart App has been launched to facilitate users. Through this app, customers can:

  • Register complaints.
  • Get information about available packages.
  • Pay bills online.
  • Speak with customer care representatives.

If you experience slow internet speeds, both PTCL and the Transworld Helpline provide technical support to resolve network problems. PTCL provides a range of customer support options, ensuring users can easily register complaints, inquire about services, or place new connection orders. Whether through the helpline, WhatsApp, corporate centers, or the Smart App, assistance is accessible 24/7. For further details, visit the official website or call the relevant helpline numbers for prompt support.

60 thoughts on “PTCL Helpline Number For Evo, Complaint, Dsl, Mobile”

  1. i am trying to open a website and its not working on my evo i checked it on on other internet connections. it works there.
    its IHRDC (e-learning website)
    please find the solution

    Reply
  2. Aap ka package chal raha hai evo bio matric karwain or 100 ka load karwain pora mahina muft haisil karain bio matrix lar was li an chal maho rahi

    Reply
  3. Meri 3G evo ghar latay he on kiya to sirf 30 mints he kaam kiya aaj teesra din hai k imo call nhi chalati video play nhi kar rahi yaha tak k wattsapp facebook b nhi open ho rahay.
    Please tell me what is the problem

    Reply
  4. I have paid my evo bill in past sunday but device is still not yet started, i have called as but no response from there. kindly do the need full. i am making this e-mail from other user.

    Reply
  5. aslamo alaikum g hamarey alaqey me service bohot problame he..ptcl kao jo booster he wo door he.bari mushkal se 2g ki service poonchti he.district rawalpindi teh.kallarsyedan postofice Banahal ek ptcl booster with 3G key saath laga den toa ap logoon ki bohot mehrbani ho gi….thanks

    Reply
  6. Hmary ilaqay kurti kotli azad kashmir mai eco ptcl ki service 2 month sy zayada ho gya hai harab hai mehrbanni kar k iss ko bahal karain

    Reply
  7. I purchase a PTCL EVO WINGLE from PTCL office nankana district.
    My 3G evo speed is very slow. I complained many time but no respons towaeds you. I hope u solve my problem as soon as .

    Regards.

    Reply
    • May be your location is not perfect for PTCL EVO Wingle service

      not rely on customer care center on call so just visit Customer care center physical

      Add speed increase different offers

      Reply
  8. ALLAH PAK Ka Wastaaa Hain Ap PTCL EVO 9.3 Walo Ko ALLAH PAK K Liye Mere EVO Sahiii Karwa Dain. 1 Week Se Signals Kharab Hain Apko Logon Call par B Thak Gia Ho Aur Compelnt Par B.. ALLAH Ka Khufff Karo Kuch to.. 🙁 🙁 🙁

    Reply
  9. jab se evo se net chalana start kia tab se pareshani bari h so i suggest friends avoid using evo!!!!!!!!!!!! speed limit 1kb to 5kb shame on ptcl.

    Reply
  10. EVO kaha pr kaam krta hai……………………………………………………….. hamara ilaqa dargai malakand hai ye waha pr kaam krta hai………………… ……………………………………………………………………………….. koi website batao k mai us ko check karo k wo hamary ilaqy m kaam krta hai ya nahiii………….. plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

    Reply
  11. kindly muje batae k village main DSL lagwany k lie application kaha di jati hai .. hamry village main PTCL mojod hai but yaha py DSL ki fecility mojood nhi , bhot sy students ko internet connection ki zarort hai,, but exchange k log DSL nhi laga k dy rhy
    kindly help mee

    Reply
  12. A.o.A. My 3G evo speed is very slow. I complained many time but no respons towaeds you. I hope u solve my problem as soon as .

    Reply
  13. dear ptcl .i have purchased evo 3g recently .my package is 30 gb download /month .when i have purchased it the shopekeeper said that the maximum download speed wil be 3Mb .but when i used it .i realize that the download speed doesnot goes upto 80 kb .plz tell me how can i boost my download speed ,

    Reply
  14. Today I buy evo wingle. This device in starting very well but after 1 hour dont concet to net.
    now it is not working. please any one help.

    Reply
  15. A.o.A! My evo cloud speed is very slow. I complained many time but no respons towaeds you. I hope u solve my problem as soon as possible.

    Reply
    • haider evo connect karny sy phele os ka SW instal hota hai then jab evo ka prompt samny ata to ap ko connect k button ko click karna parta then evo connect ho jati or nechy bar main mojood connect ki lines parallal ho jati other wise its in the shape of cross.

      Reply

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